Frequents Asked Questions (FAQs)

1. What are the check-in and check-out times?

Check-in time is at 12:00 PM and check-out time is at 10:00 AM

2. Are pets allowed at the hotel?

No, pets are not allowed in the hotel premises.

3. Is the hotel wheelchair accessible?

Yes, our hotel is fully wheelchair accessible, with ramps and elevators available for easy access.

4. How can I make a reservation?

You can make a reservation through our official website, by calling our reservation desk, or through our call centre.

5. Can I book a room online?

Yes, online booking is available on our official website.

6. Do I need a credit card to make a reservation?

Yes, a valid credit card is required to secure your reservation.

7. How can I modify or cancel my reservation?

You can modify or cancel your reservation online through our website or by contacting our reservation desk directly.

8. Are there any special packages or discounts available?

Yes, we offer various special packages and discounts. Please check our website or contact our reservation desk for more details.

9. What amenities are available in the rooms?

Our rooms are equipped with free Wi-Fi, flat-screen TVs, air conditioning, mini-bars, and tea/coffee making facilities.

10. Is there free Wi-Fi available?

Yes, free Wi-Fi is available throughout the hotel premises.

11. Do you offer airport shuttle service?

Yes, we offer airport shuttle services upon request and on additional charge. Please contact our concierge for arrangements.

12. Are there dining options available at the hotel?

Yes, we have multiple dining options including restaurants, cafes, and room service.

13. Is there a fitness centre or pool?

Yes, we have a fully equipped fitness centre and a swimming pool available for guests.

14. What forms of payment do you accept?

We accept all major credit cards, debit cards, and cash payments.

15. Is there a security deposit required?

A security deposit is required upon check-in, which will be refunded upon check-out.

16. Are there any additional fees or taxes?

Yes, all bookings are subject to applicable taxes and service charges.

17. Do you offer corporate or group rates?

Yes, we offer special rates for corporate bookings and group stays. Please contact our sales team for more information.

18. What is your policy on smoking?

Smoking is prohibited in all indoor areas. Designated smoking areas are available outside the hotel.

19. What are some popular attractions nearby?

Ramoji Film City itself is a major attraction, offering various themed attractions, film sets, and tours.

20. Do you offer guided tours or activities?

Yes, we offer guided tours of Ramoji Film City and other activities. Please contact our concierge for more details.

21. Is there a concierge service available to help plan my stay?

Yes, our concierge service and guest relations team’s are available to assist with planning your stay and arranging tours and activities.

22. Are there any special events happening during my stay?

Please check our events calendar on the website or contact our concierge for information on special events.

23. What is your policy on smoking?

Smoking is allowed only in designated smoking areas outside the hotel.

24. Do you have a quiet hour’s policy?

Yes, we request all guests to observe quiet hours from 10:00 PM to 7:00 AM.

25. Are there any restrictions on bringing outside food and drinks?

Yes outside food and beverages are not allowed

26. How can I contact the hotel for more information?

You can contact us via phone, email, or through the contact form on our website.

27. Is there a 24-hour front desk?

Yes, our front desk operates 24 hours a day for your convenience.

28. Who do I contact in case of an emergency?

In case of an emergency, please contact our front desk immediately for assistance.

29. Is Jain food available at the restaurant?

Its Available on request

30. Besides the Carnival, what other benefits are there to staying? What activities are available after 5:30 PM?

We have activities like Billiard’s, Lawn Tennis, Chess, Basket Ball, swimming pool which guest can use during the stay as for the Hotel’s they choose to stay.

31. Can guests enter and book directly at the hotel without making a payment beforehand?

No, prior booking is required for entering the Hotel

32. Can we purchase Studio Tour & Star Experience packages directly at the hotel?

Yes can be purchased from the Hotel’s

33. If we initially book a regular package, can we later upgrade to a Star package?

No

34. Would you be able to arrange a dedicated vehicle for our tour?

No

35. Is buffet lunch or dinner available throughout the day?

No as for the specific timings, we have multiple dining options

34. Is in-room dining services available?

YES

36. What are the timings and charges for indoor activities?

38. Can we split the studio tour over two days if we are staying for one night?

NO, any one day during the stay the studio tour

39. Can we attend the carnival without booking the studio tour?

40. Restaurant timings open and closing

As for the individual hotels you choose mostly from 07.00 Am -10.30 Pm

41. Is there a bus service available for guests to come to the hotel during their visit?

YES AVAILABLE

42. Are prams available at the hotel?

YES AVAILABLE

43. What is your policy on lost and found items?

44. Do you have safe Deposit lockers.